QUALIFICATIONS AND COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette.
Review and interpret financial statements (i.e.: income statement, balance sheet, cash flow statement)
Ability to multi-task and prioritize while speaking with customer.
Demonstrates good active listening skills, telephone skills and professional email communication skills.
Ability to work in a fast paced environment where changes to procedure are common.
Ability to use multiple systems concurrently.
Reasoning Ability - Must possess analytical skills relating to customer service. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to work independently and prioritize workload and convey a positive attitude and a professional image.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
Customer Service - Responds promptly to internal and external customer needs; Responds to requests for service and assistance; Meets commitments.
Teamwork - Supports everyone's efforts to succeed.
Business Acumen - Understands business implications of decisions.
Judgment - Exhibits sound and accurate judgment.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Dependability - Follows instructions, responds to management direction. Completes tasks on time or notifies appropriate person with an alternate plan.
Ability to adhere to assigned work schedule.
EDUCATION and/or EXPERIENCE
Three years of credit analysis experience
1 year working with Bankruptcy filings
High school diploma or equivalent.
Basic math and analytical skills
Requires knowledge of credit, invoicing, accounts receivable and customer service principles, practices and regulations.
LANGUAGE and COMMUNICATION SKILLS
Work requires excellent professional written and verbal communication and interpersonal skills.
Interacts with CORT personnel, customers, attorneys and Bankruptcy Court personnel. .
Must possess good negotiating, influencing others skills.
Position requires strong PC skills and a working knowledge of Outlook, Windows, Word and Excel.